Return / Refund Policy/Cancellation/Payment and Delivery


No returns or exchanges are available once the order is shipped. If you receive damaged or broken products, please contact us by email with photos of the item(s) in question within 7 days. We will arrange the necessary actions including re-delivery after investigation. Applicable products for returns or exchanges are limited to products with manufacturing defects. The items we send are limited to the same items as the purchased items.


We accept cancellation before we ship your order. Please contact us by email to with a request to cancel your order. Please note that we do not accept cancellations, refunds or exchanges once the order is shipped.

Privacy Policy

In order to complete your purchase, we ask you to fill out your information such as your credit card details (cardholder name, card number, expiration date, etc.), gift card information, check or other forms of payment (if such are made available) in our “Order Form”. This form also includes the billing name and address associated with your form of payment. We only ask payment information for purchases.

Personal Information

We use the order Information to complete your purchase or communicate with you. Toho Shoji (New York) Inc. will maintain your purchase information for our records unless and until you ask us to delete the information.

We don’t share your personal Information with third parties or any other parties outside of Toho Shoji (New York), Inc. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

We may share your purchase information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Terms of Service

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

We are not responsible if information made available on this site is not accurate, complete or current. Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricings, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the website is inaccurate at any time without prior notice. Prices for our products are subject to change without notice. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (C) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to upload or transmit viruses or any other type of malicious code. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

You may not use a false email address, telephone number, or any other form of contact information pretend to be someone other than yourself.

We reserve the right to refuse service to anyone for any reason at any time. 

You agree to indemnify, defend and hold harmless Toho Shoji (New York) Inc. and our parent, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for change.

Payment and Delivery

Minimum order: There is minimum order of $30.00 for each order.

We accept all major credit cards (VISA, MASTER, AMEX,) and online payment options (Apple Pay, Paypal).

We offer nationwide delivery to all U.S. addresses and around the world. We do not ship to P.O. Box addresses.

We can use shipping companies including, FedEx, UPS and DHL for your purchase. We will notify the cost of the shipment at the time of shipment.

For more information please contact: Toho Shoji (New York) Inc. 

address: 4 Bryant Park, Store No.2, New York, N.Y. 10018

Telephone: 1-212-868-7465